Create a Knowledge Base Article
Create an article to build your organization's Knowledge Base (KB).
Before you Start
Ensure you have the View, Create, and Update permissions to access Knowledge Base.
Steps
Go to the main menu, and select Knowledge Base.
To create a KB article, click Create.
Title: Enter the title of the article.
Description: Enter the Description for the article.
Category: Select a category for the article. By categorizing articles, you can locate information related to specific topics or areas of interest within the organization. For more information about KB categories and sub-categories, see Knowledge Base Settings.
(Optional) Sub-category: Based on the selected category, you can select an appropriate sub-category for the article.
Recipient Groups: Select a recipient group for the article. The members in these recipient groups can access the KB article.
TLP: Select a TLP for the article.
(Optional) Attachments: Include attachments from the document library or upload documents from the computer.
(Optional) Tag Groups: From Tag Group, select the required tag group and associate it with the article. For more details, see Create a Tag Group.
(Optional) Tag: Enter tags to associate tags to this article. To refine your search, you can use the following filter options:
Starts With: Shows tags that begin with your input.
Exact Match: Shows tags that exactly match your input.
Contains: Shows tags that contain your input anywhere within the tag name.
Turn on the Active toggle to mark the article as active.
Click Publish. The article is now available for the recipients.
Note
You can also choose to save the article as a draft at any point by clicking Save as Draft. Ensure you have filled in the mandatory fields to save the article as a draft.