Create a Knowledge Base Article
Create an article to build your organization's Knowledge Base (KB).
Before you Start
Ensure you have the View, Create, and Update permissions to access Knowledge Base.
Steps
Navigate to the main menu, and select Knowledge Base.
Click Create in the upper-right corner.
Enter the Menu Name for the Knowledge Base article. Menu names help you segregate your knowledge base articles. You can have menu names such as FAQs, Topics, Examples, How To Articles, Release Information, or more.
Enter a Title for the article.
Enter the Description for the article.
Select a category for the article. To create the knowledge base categories, see Knowledge Base Settings.
Select a Recipient Group for the article. The members in these recipient groups can access the knowledge base article.
Associate a TLP with the article.
Include attachments from the document library or upload documents from the computer.
From Tag Group, select the required tag group and associate it with the article. For more details, see Create a Tag Group.
Enter tags to associate tags to this article.
Turn on the Active toggle to mark the article as active.
Click Publish. The article is now available for the recipients.
Note
You can also choose to save the article as a draft at any point by clicking Save as Draft. Ensure you have filled the mandatory fields to save as article as a draft.