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Cyware Situational Awareness Platform

General

How do I gain access to the Collaborate Member Portal?

Analysts and member admins can add you to the Collaborate platform. An invite email will be sent to your corporate email account. Use the link provided in the invite email to start the onboarding procedure and sign in to the Member Portal.

Note

The onboarding procedure will vary if your organization has enabled single-sign-on (SSO) authentication.

How many modules can I add to the left sidebar?

You can add a maximum of four modules to the left sidebar. Adding modules to the left sidebar will help you to quickly access your favorite or frequently used modules.

Can I search for member details using the global search?

The global search option allows you to search for information in modules such as Alerts, Knowledge Base, Doc Library, Member Directory, Indicators Allowed, and Reports.

To search for member details, perform the following actions:

  • Type the query into the Search bar, select the Member Directory radio button under the Search list, and then press Enter. A search results page opens, listing your results.

  • Select the Member and the Member Details tab with all the information displayed on the right-hand side.

What should I do if I'm having trouble viewing the Member Portal screen correctly?

To ensure the best viewing experience of the Member Portal, make sure your screen resolution width is at least 1024 pixels. If your screen width is less than this, consider using the Cyware Enterprise mobile app, which you can download from the App Store or Play Store.

Why can't I find some of the features in the main menu?

If you are unable to view certain features in the main menu, then those particular features have not been enabled for your role or your organization. For further details, contact your Collaborate administrator.

How can I reorganize the menu and submenu?

To reorganize the menu and submenu, click the Menu icon, and click Reorder List Items. Reorder the list and click Save to apply your changes.

How can I customize the menu and submenu?

Members cannot customize the menu and submenu, only analysts can customize it from the Analyst Portal. Admins can pin submenus as default in the Member Portal sidebar from the Analyst Portal. However, you can modify pinned menu items based on your preference.

I signed out of the Cyware Enterprise mobile app. Why do I still receive notifications?

If you manually sign out of the Cyware Enterprise mobile application, you will no longer receive notifications. However, if you are signed out of the app due to inactivity, you will continue to receive notifications.

Why am I asked for an OTP instead of my usual TOTP code after an admin reset my 2FA token?

After an admin resets your 2FA token, your default 2FA method changes to Code via Email. You will receive a 2FA code in your registered email for authentication when you try to log in. This step ensures your account remains secure. After you log in, you can reconfigure your preferred 2FA method, such as Code from App, in User Profile > Profile Settings > Default 2FA Method, and set it as your default 2FA method. For more information, see Member Profile.

Why does my system default to Code via Email for 2FA even though I haven’t configured anything yet?

Prior to Collaborate v3.8.3.0, when 2FA was enabled, you could choose and configure your preferred 2FA method while signing in to the Member Portal. However, this approach posed security risks, potentially allowing unauthorized access. To enhance security, starting from Collaborate v3.8.3.0, the system automatically defaults to sending a 2FA code via email if you haven’t configured another method. This ensures that your account is protected by a verified email address before you set up any other 2FA options. After logging in with the code sent to your authorized email, you can configure and select your preferred 2FA method, such as Code from App or Code via SMS/Text, in User Profile > Profile Settings > Default 2FA Method. For more information, see Member Profile.