Special Handlings
Alerts with special handling flags help users to share priority alerts with members by allowing them to stand out from other alerts. For example, you can create a special handling flag named Top Secret to share alerts containing secret information with the member. You can create special handling flags and manage them easily from this section.
While publishing an alert, active special handling flags can be tagged to an alert from the Flags section of the Create Alert page.
Note
Members can access the special handling flags from the alert content and filter alerts based on special handling flags from the CSAP Member Portal.
Create Special Handlings
You can create new special handling records and attach them to alerts.
Before you Start
You must have the Create/Update permissions for the Special Handlings module to create and manage special handling records.
Steps
To create special handlings, do the following.
Navigate to Management > Settings > Alert Settings > Special Handlings and click Create.
Enter the name for the special handling flag. For example, Requires Manual Review.
Enter the description for the special handling flag. This helps analysts understand the purpose of use for the special handling flag.
Update Special Handlings
You can update and manage existing special handling records.
Before you Start
You must have the Create/Update permissions for the Special Handlings module to create and manage special handling records.
Steps
To update special handlings, do the following.
Navigate to Management > Settings > Alert Settings > Special Handlings.
Hover over the special handling flag to modify and click Edit.
Make sure to activate using the special handling using Active/Inactive and click Update.
Search and Filter Special Handlings
You can search and filter special handlings from the list. You can directly search using a keyword or filter by parameters such as status (active, inactive).