Alerts
If you are not receiving email notifications for alerts, follow these troubleshooting steps:
Verify if you have enabled Alerts in User Profile > Profile Settings > Email Subscriptions. You receive emails for alerts only if you have enabled this setting.
Verify if you have enabled email notifications for your preferred alert categories in Settings > General Settings > Alert Categories. Ensure you've selected the specific categories for which you want to receive email notifications. You'll only receive emails for alerts for the categories you have enabled.
Verify if you have enabled email notifications for your preferred channels in Settings > General Settings > Channels. You receive email alerts through those channels if notifications are enabled for the chosen channels.
When alerts are published, you receive a mobile and email notification for it, based on configuration. Use the following steps to configure notifications for alerts:
To receive email notifications for alerts, ensure you have enabled Alerts in User Profile > Profile Settings > Email Subscriptions.
All alerts are classified based on alert categories and you receive notifications for alerts based on these categories. To view and customize notification preferences for alert categories, go to Settings > General Settings > Alert Categories. Click Edit located in the upper-right corner. Enable the categories and subsequently, you can select the checkboxes for email and mobile notifications corresponding to the categories. Default categories cannot be deactivated or disabled, but you can configure the notification preferences for them.
Alert channels consist of tags, and you receive alerts if the tags in the channel match the channel tags. You can enable email and mobile notifications for your preferred channels in Settings > General Settings > Channels.
There may be various reasons why you are unable to view alerts on the Member Portal. You can verify the following points to troubleshoot:
Ensure that you have selected the appropriate Channel, TLP, Category, and Published Date in Filters. Alerts are visible based on these specific preferences. To view all alerts, set the channel to All.
You will only receive alerts if you are part of the intended recipient groups or are added as an individual recipient for a particular alert. If you are not able to view any alerts, it is possible that you are not included in the intended recipient groups.
You receive notifications for alerts based on the configurations in your profile settings, for alert categories and channels. Use the following steps to disable notifications for alerts:
To stop receiving email notifications for alerts, ensure you have not enabled Alerts in User Profile > Profile Settings > Email Subscriptions.
All alerts are classified based on alert categories and you receive notifications for alerts based on these categories. To view and customize notification preferences for alert categories, go to Settings > General Settings > Alert Categories. Click Edit located in the upper-right corner. You can clear the checkboxes for email or mobile notifications corresponding to the categories. Default categories cannot be deactivated or disabled, but you can turn off notifications for them.
Alert channels consist of tags and you receive alerts if the tags in the channel match the channel tags. You can turn off email and mobile notifications for alert channels in Settings > General Settings > Channels.
Alerts are automatically archived if the Auto-Archiving feature is enabled in Collaborate's Analyst Portal. If not, then you will have to manually archive alerts by selecting the alert and clicking the Archive icon. Auto-Archiving and Manual-Archiving features are made available to you based on your subscription plan.
Tip
All archived alerts can be viewed in the archived section of the Alerts module.
Archived alerts are not deleted from the Member Portal. There is no time limit for storing the alerts in the archive. However, depending on your organization’s data retention policy, alerts can be deleted after some time. Contact your Collaborate administrator to verify if the data retention policy is set for your organization.
Note
If no data retention policy is set by the Collaborate administrator, archived alerts will not be deleted.
Alerts published in Collaborate remain active indefinitely until they are manually marked as expired by analysts.
In Settings > General Settings > Alert Categories, you can view the list of default and optional alert categories. If you do not want to receive alerts for a category, go to the category and turn off the toggle for notifications.
System alert categories are predefined within the Analyst Portal and are designed to align with your organization's features and functional requirements. They cannot be deactivated or accessed in the Member Portal since they are managed by analysts.
To view and customize notification preferences for alert categories, go to Settings > General Settings > Alert Categories. Click Edit in the upper-right corner and enable the categories. Subsequently, you can enable the checkboxes for email and mobile notifications corresponding to the categories and click Update.
Note
Default categories cannot be deactivated or disabled, but you can configure the notification preferences.
As a member, you can submit threat intel or Requests for Information (RFI) to analysts or directly publish them as alerts, based on the configuration in the Analyst Portal. When you submit an RFI, other members will not be able to view your details as the RFI submitter.
On the other hand, other members can view your details as the intel submitter, if this configuration is enabled in the Analyst Portal.