Manage Alert Channels
Members can create alert channels to group alerts based on the tags present in alerts. They can also configure notification preferences for alerts received in these channels. If an alert is associated with a tag mentioned in the channel, it is automatically added to the alert channel. This helps members view and track alerts of their choice in a single place.
Alert Channel Types
To view and configure alert channels, go to Settings > General Settings > Channels. Channels are classified into different types based on their usage.
My Channel: Create channels to group alerts based on tags. If any published alerts match the tags that you have added to the channel, the alert is automatically added to the alert channel. You can view alerts based on channels on the Alerts page. If you have cloned a channel that you have subscribed to, it is available in this section. Click the cloned channel to modify the details according to your preference. You can also filter channels in this section by their status (active or inactive).
Default Channel: Displays all channels that are created by administrators in the Collaborate Analyst Portal and available to you. Turn on the Email Notification or Mobile Notification toggles to receive push notifications for alerts published in the respective channel. Administrators can configure default channels on the basis of tags or info sources.
Shared Channel: Displays all channels that are shared with you, by other members. View the channels and click Subscribe to subscribe to a shared channel. You cannot edit a shared channel, but you can view and get notified for alerts that are part of this channel. You can also copy the link to a shared channel, and share the link with other members. The link opens to the Collaborate Member Portal, which displays details of the shared channel and the member can choose to subscribe to the channel.
Subscribed Channel: Displays all the channels that you have subscribed to from Shared Channel. Turn on the toggles for Email Notification and Mobile Notification to receive email and push notifications for alerts published in the respective channel. Use the following information to know more about subscribed channels:
Click the horizontal ellipsis of the channel, and click Clone to create a clone of a subscribed channel. A cloned channel is your copy of the channel you subscribed to. This is helpful when you want to reuse details of the subscribed channel and update it to your preference. Cloned channels are available in the My Channel section.
Click Unsubscribe to unsubscribe from the channel. You will no longer receive alerts or notifications related to the channel.
Click Add Filters to filter channels by their status (active or inactive).
Create a New Alert Channel
To create an alert channel, follow these steps:
Sign in to the Collaborate Member Portal.
Go to Settings > General Settings > Channels.
Click Create New Channel and use the following information:
Enter a title for your channel.
Search and select the tags based on which you want to receive alerts in this channel. You can also choose from recommended tags.
Turn on the Status toggle to activate the channel.
Turn on the Email Notification and Mobile Notification toggles to receive notifications for alerts received in this channel.
In Sharing dropdown, select sharing as Global if you want to make this channel available to other members and analysts. Select sharing as Organization if you want to make this channel available only to members and analysts within your organization.
In Match channel tags to, use the following information to select your alert grouping preferences:
Select Alert tags to enable matching of channel tags with tags attached to the alert. For example, a channel with the tag Vulnerabilities groups all the alerts with tags Vulnerabilities attached to them.
Select Alert content to enable matching of channel tags with the entire content of the alert which includes alert title, description, custom or system text fields, additional information, and tags. For example, if you create a channel and add Malware as a tag, you can view an alert with the title Ongoing Malware Attacks, even if the alert did not have Malware as a tag.
By default, Alert tags is selected.
Click Save to create the alert channel. When alerts are published with tags that match the tags in your alert channel, you can view these alerts on the Alerts page.
View Alerts from Alert Channels
To view alerts that are linked to alert channels that you have configured, follow these steps:
Sign in to the Collaborate Member Portal. By default, you view alerts from the default channel configured in Profile Settings. For more information, see Member Profile.
To view alerts from a different channel, click Channel in the Filters section.
From the dropdown, select if you want to view default channels, subscribed channels, or channels created by you.
Based on your selection in the previous step, click the channel for which you want to view the alerts, and click Apply. All alerts related to the channel are now visible.
Delete an Alert Channel
You can delete alert channels if they are no longer relevant to you. You can only delete channels created by you or cloned by you in My Channel. You can delete both active and inactive channels.
To delete an alert channel, follow these steps:
Sign in to the Member Portal.
Go to Settings > General Settings > Channels > My Channel.
Hover over the channel that you want to delete, click the horizontal ellipsis, and click Delete Channel. After deleting a channel, you cannot recover it.