View Failed Login Details
View and audit all the failed login attempts of Member Portal and Analyst Portal users.
Before you Start
You must be a Root Administrator to access Failed Login Details.
Steps
To view failed login details, follow these steps:
Go to Administration > User Management, and click Failed Login Details.
The list view shows the following details:
Email: Shows the email address of the member.
Login Failed Reason: Shows the reason for failed login for the member.
Portal: The platform from which the user attempts to sign in. Options include Analyst Portal, Member Portal, and Mobile App.
Date & Time: The date and time at which the login was attempted.
You can also perform the following actions on the Failed Login Details page:
To refresh Failed Login Details, click Refresh.
To search for information related to specific failed sign-in attempts, click Filter. Available filter parameters include date range and platform.
To export the failed login attempt details as a .csv file, click Export CSV. If you have applied any filters, you will receive the exported file according to your selections.
Note
You will receive the link to the exported file in your email from where you can download it. The link can only be used once and expires in 72 hours from the time you receive it.