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Cyware Situational Awareness Platform

Manage RFIs

As an analyst, you can manage the RFIs submitted by members. 

Note

If the Analyst Groups feature is enabled, you will only see the list of RFIs submitted to the Analyst Groups you belong to.

Before you Start

Ensure that you have the View and Update permissions for RFI in the Analyst Portal. 

Steps

To manage RFIs, follow these steps:

  1. Sign in to the Analyst Portal.

  2. Go to Main Menu > Request for Info. Use the following information while viewing and managing RFIs:

    • On the listing page, you can view details such as RFI ID, title, submitted by, TLP, and more. You can also view All, Open or Closed RFIs in the respective sections.

    • Hover over an RFI and click the vertical ellipsis. You can perform the following actions:

      • View: To view all the details of the RFI, click View.

      • Create Alert: To create an alert from the RFI, click Create Alert. The alert creation form opens with information from the RFI automatically populated. Edit the details as needed and publish the alert.

      • Delete: Click Delete to remove an RFI that is no longer needed. This deletes the RFI from both the Analyst and Member Portals.

        Note

        • Only Root Admins can delete RFIs.

        • You cannot delete RFIs that are associated with an alert.

    • Click the RFI to view all the details. While viewing the RFI, you can perform the following actions:

      • Create Alert: If you want to create an alert from the RFI, click Create Alert. The alert creation form opens, and information from the RFI is automatically populated in the alert. You can make further edits and publish the RFI as an alert.

      • Close: To close an RFI, click the Status dropdown and select Close. You can enter a comment stating the reason for closing the RFI. The member who submitted this RFI can view this comment.

      • Comment: Add comments to an RFI if you need more details from the member who submitted the RFI. Members can reply or add comments to the RFI from the Member Portal.

      Note

      When you add a comment or close an RFI with a comment, an email notification is sent to the RFI submitter and other analysts who have permission to access the RFI.