Configure SMTP Server
Configure the email server and enable the application to send emails to the users with invite links, password reset links, notifications, reports, One-Time Passwords (OTPs), and more. You can configure an email server from your on-premise infrastructure to send emails from the application.
To configure the email server, follow these steps:
Go to Administration > Integrations > Authentication Method > SMTP Configuration.
Click Edit and enter the following details:
Host: Enter the IP address or domain name of the email server. For example, cyware.com.
If you don't have the username and password for the Host Server ID, select Don't have a username and password.
(Optional) User: Enter a username for the Host Server ID. For example, default_user.
(Optional) Password: Enter a password to authenticate the host user.
Port: Enter the port number of the email server that you want to use to send emails. For example, 389.
TLS: Select True to encrypt SMTP for internet communications and secure your data with Transport Layer Security.
From Email: Enter the email address using which Collaborate sends the emails. For example, csap@cyware.com.
Note
Ensure that this email ID is added to the Allow List to receive emails from Collaborate.
From Email Name: Enter a sender name for the email ID entered in From Email. Example: CSAP Communications.
Reply To (Email): Enter the email account to which the email replies will be sent. All queries related to Collaborate Portals will be sent to this email address.
Click Save.
To send a test email, click Test Connection, and enter the email address to send the email to. Click Send Test Email.
After completing the configuration and testing connectivity, to activate SMTP, turn on the Enable SMTP Configuration toggle.
The application saves the email server configuration after successfully sending the test email. All active users can now receive email communications from the application.