Manage Privileged Users
You can manage existing privileged users and perform other supporting actions on the privileged user listing page.
Modify Privileged User Details
You can modify existing privileged user details.
Before you Start
Ensure that you have the View and Create/Update permissions to the Privileged User module.
Ensure that you have the Update Email Privileged User permission to the Privileged User module to modify the email address of a privileged user.
Steps
To modify privileged user details, follow these steps:
Go to Administration > User Management > Privileged Users.
Hover over the user you want to modify and click Edit.
Modify the details of the user as required. For more information on modifying the details, see Add Privileged Users.
Note
You can also modify the email address of the user if you have the Update Email Privileged User permission to the Privileged User module.
Click Update.
Change Lock Status of Privileged User
If Collaborate detects multiple invalid login attempts for a user, the user is locked out of the application. A lockout action means that the user is restricted from accessing the Collaborate application. Once an account is locked, the user receives an email notifying them of the lockout, as well as providing them a support email address to which they can send an email request to unlock the account.
To unlock a locked-out user, administrators can click on the lock icon for the respective user.
Supported Actions for Privileged Users
You can perform the following actions on the privileged user listing page:
To refresh the Privileged User page, click Refresh.
To view specific details for a privileged user, click View.
To edit privileged user details, click Edit.
To download a list of all privileged users in .csv file format, click Export CSV. You will receive the link to the exported file in your email from where you can download it. The link can only be used once and expires in 72 hours from the time you receive it.
Search and Filter Privileged Users
To search for information related to specific privileged users, type your query into the Search or filter results… field. By default, it is enabled. If you do not see the field, click Open Filters to access it. You can filter privileged users based on the following parameters:
Status: Option includes Active or Inactive.
Invite Status: Option includes Invited or Accepted.
Locked/Unlocked Users: Option includes Locked or Unlocked.
Role: Option includes all the roles that you have configured for Collaborate. For more information, see Role-Based Access Control.