Manage Your Crisis Profile
The Crisis Profile section allows CSAP Member portal users to configure Crisis Notification call and SMS preferences according to their working hours. This section is split into three different parts in order to help users to completely configure the Crisis Notification feature preferences for complete transparency and optimal operation patterns.
Note
This feature will not be available if your organization has not subscribed to it.
Navigate to the Crisis Profile screen via the left menu of the Settings module.
Why Crisis Notification?
Crisis Notification is a structured information dissemination feature that allows security executives with appropriate permissions to send an Alert to a group or specific CSAP Member portal users. Usually, it is initiated in case of an emergency wherein the security executives want to alert the employees of the organization about an ongoing or impending crisis situation. This feature allows users who receive these Alerts to respond to and report their situation.
Crisis Notification Alerts are initiated from the CSAP Dashboard and are delivered to the users over Member portal, Mobile App, Email, SMS, and Phone calls to CSAP Member portal users.
Steps to set up Crisis Profile
Fill in the fields required in the forms as appropriate to configure Crisis Profile Call and SMS Alert preferences.
Field name | Definition |
Business Hours | |
From / To* | Function It allows members to mention the working hours for the Crisis Notification Alert Recipient. For example, the recipient working hours can be between 9 AM and 6 PM every day. Activity Choose the “From” and “To” time from the appropriate drop-down list. |
Select Timezone* | Function It allows members to mention Time Zone of the Crisis Notification Alert Recipient's region. This helps Crisis Alert Publishers to communicate to recipients at different locations of the globe. About Time Zone A Time Zone is a region of the globe that observes a uniform standard time for legal, commercial, and social purposes. Time zones tend to follow the boundaries of countries and their subdivisions because it is convenient for areas in close commercial or other communication to keep the same time. Activity Specify the appropriate Time Zone for your region. |
Call Preference | Function It allows members to choose the (Interactive Voice Response) IVR Voice Preference for the Crisis Notification Alert Calls. You can choose a Male or Female voice. |
Once done, click on "Next" to navigate to the Contact Details section.
Note
The Next button will not be enabled until you fill the mandatory fields.
Field name | Definition |
Contact Details | |
Primary Contact* | Function It allows members to enter the Primary Contact number, Contact Type, and SMS Preferences. Activity
|
Secondary Contact | Function It allows members to enter the Secondary Contact number, Contact Type, and SMS Preferences. Activity
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Once done, click on "Next" to navigate to the Call Settings section.
Note
The Next button will not be enabled until you fill the mandatory fields.
Field name | Definition |
Call Settings | |
On Weekdays (during business hours) | Function It allows members to choose Contact number (s) for First Priority, Second Priority, and Third Priority when a Crisis occurs during business hours. Activity Specify the number for the First Priority, Second Priority, and Third Priority. Only numbers specified in the Contact details form can be chosen here from the drop-down list. Impact
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On Weekdays (after business hours) | Function It allows members to choose Contact number (s) for First Priority, Second Priority, and Third Priority when a Crisis occurs after business hours. Activity Specify the number for the First Priority, Second Priority, and Third Priority. Only numbers specified in the Contact details form can be chosen here from the drop-down list. Impact
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On Weekends | Function It allows members to choose Contact number (s) for First Priority, Second Priority, and Third Priority when a Crisis occurs during weekends. Activity Specify the number for the First Priority, Second Priority, and Third Priority. Only numbers specified in the Contact details can be chosen here from the drop-down list. Impact
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Once done, click on "Save".
Note
You can navigate back to the "Crisis Notification" section via the Settings module to make changes to the existing preferences. Once done, click on "Save".
Modify Crisis Notification Preferences
You can always navigate back to the "Crisis Profile" section from the Settings module to make changes to the existing preferences.
After making changes to the available fields, click on the "Save" button from the "Call Settings" form to save the new preferences.
Note
Fields marked with * are mandatory. You cannot update new preferences by leaving behind mandatory fields in the Business Hours, Contact Details, and Call Settings forms.