Manage MSSP (BU) License
The Managed Security Service Provider (MSSP) enables you to seamlessly manage the security incidents of your business units. The CFTR MSSP license is based on the following usage limits:
Total number of incidents you can create per day
Total number of active users you can add (including admin and read-only users)
Total number of business units you can create
To view your license details, follow these steps:
Go to Admin > License Management.
You can perform the following activities to manage the MSSP license:
License: View the license key associated with your application.
Expires on: View the expiry date and time of the license.
Update: To update the license key, click Update, and enter the new license key. Click Update License. After you update the license key, you can view the updated license key and the expiry date.
Request Upgrade: To increase the usage limits of your license, click Request Upgrade.
Note
When you request an upgrade, an email is sent to Cyware Support with the upgrade request. Cyware Support will contact you to get the details of your usage requirements.
Sync Now: To retrieve the latest license and usage details, click Sync Now. Your license will be synced with the Cyware License Management System (LMS) to retrieve the updated license details.
Note
Your license is automatically synched with Cyware License Management every three hours.
Version: View the version of your Respond application.
License Type: View the license type. For example, CFTR MSSP.
Tenant Name and Tenant Code: View the tenant name and tenant code of your Respond instance.
View the following usage details of your application:
Overall Incidents Usage: View the percentage of incidents created per day across all the business units with respect to the allowed limit.
Incident Usage Trend: View the daily incident usage trend graph of your business units over a specific duration of days. By default, you can view the usage trend details of all the business units for a week. To open a detailed view of the usage trend graph, click View All. In the detailed view, you can choose to view the usage data for 7, 30, 60, and 90 days using the dropdown.
Incident Consumption: View the daily incident usage and distribution across business units. You can allocate incidents across your business units.
Other Components: View the usage details of the following components:
Users: View the number of active users added, including admin and read-only users, with respect to the maximum allowed limit.
Business Units: View the number of business units created with respect to the maximum allowed limit.
Distribute Incident Usage across Business Units
You can distribute the daily incident limit among the business units. Allocate the number of incidents a business unit can create per day. After a business unit reaches its daily limit, users cannot create incidents for that business unit until the incident consumption resets for the day.
To distribute incident creation usage across business units, follow these steps:
Go to Admin Panel > License Management.
In Incident Consumption, turn on the Distribute Incidents toggle, and click the Edit icon. You can view the following details:
Daily Limit: View the maximum number of incidents that can be created across the business units per day.
Allocated: View the daily limit of incidents allocated to the business units.
Utilized: View the number of incidents created on a day across business units.
Not Allocated: View the number of incidents that are not allocated to any business unit.
In the table, enter the number of incidents you want to allocate to the business units.
Note
The number of incidents allocated to a business unit must be less than or equal to the daily limit and utilized count.
Click Save.
The incident allocation to the business units is updated. After the allocated limit is reached for a business unit, users cannot create incidents for that business unit.