Pause Incident
During the incident response, you can pause an incident to pause the time tracking and cost tracking. Time tracking and cost tracking resume after the incident is resumed.
Note
Only the assigned user with Pause Incident permission can pause or resume an incident.
To pause an incident, do the following:
Go to Menu > Incidents.
Open an incident.
Click More and select Pause.
On the confirmation message, click Yes, Proceed.
You cannot perform the following activities on a paused incident:
Update the assigned user and assigned user group
Mark the incident as protected
Change the incident phase
Update the incident status
Note
Paused incidents resume automatically after you update the field details of a phase in the incident.