Configure Business Unit Settings
The Business Unit field is used to define the impacted business units due to an incident and control user access to incidents. You can configure the field type of the Business Unit field as either single or multi-select and rename the field.
Configure Business Unit Field Type
Notice
This feature is available for Respond Enterprise licenses only. The default field type for Respond MSSP licenses is single-select and cannot be modified.
You can configure the Business Unit field in incidents as one of the following types:
Single Select: Users can select only one impacted business unit per incident.
Multi Select: Users can select multiple impacted business units per incident.
Note
Updating the field type of Business Unit is a one-time configuration and cannot be modified later.
To update the field type of the Business Unit field, follow these steps:
Go to Admin Panel > Configurations > Other Settings.
Click Field Type.
Select between single or multi-select field types, and click Save.
In the confirmation message, click Proceed.
The field type of the Business Unit field for incidents is updated.
Update Business Unit Field Name
To update the name of the Business Unit field, follow these steps:
Go to Admin Panel > Configurations > Other Settings.
Click Field Name, in the text box enter a new name for the business unit in the singular form. For example, Group, Client.
Click Save.
In the confirmation message, click Proceed.
The Business Unit field name is updated across the application, such as Form Management, User Management, Settings, Dashboards, and more.