Knowledge Base
Knowledge Base includes component-specific troubleshooting articles or documentation. The articles in the Knowledge Base describe how to detect, analyze, and resolve commonly encountered security issues. You can create and manage documentation relevant to your organizational security incident response process in the Knowledge Base component.
Using the Knowledge Base records, you can:
Document the types of threats targeting your organization and include answers that help in responding to the threats.
Document resolutions that help users in resolving similar types of threats.
Add other supporting documents that help in the overall incident response process. This helps users to utilize the Knowledge Base module as a single source of information without having difficulty searching for information.
To view the knowledge base articles added in Respond, go to Menu > Knowledge Base. On the knowledge base articles listing page, you can perform the following activities to manage the knowledge base articles:
Search and filter knowledge-based articles.
Reorder the knowledge base articles based on the ascending or descending order of the knowledge base article titles.
Sort the knowledge base articles based on the following criteria:
Last Updated
Date Created
View activity logs of the knowledge base articles.
Export the knowledge base articles.
Refresh the knowledge base articles list to view the latest data. To refresh the knowledge base articles list, on the top-right corner, click More > Refresh.
View the knowledge base articles list in full-screen mode. To view the knowledge base articles list in full-screen mode, click More > Full Screen.
For more information on managing the knowledge base articles listing page, see Manage Module Listings.