Create Shift Model
You can create shift models to map them with the rosters. Shift models help to:
Plan shifts of the security analysts.
Avoid shift overlap.
Manage shift change time.
Align security analysts with the public holidays, vacations, and training calendar.
Before you Start
Ensure that you have Create/Update permission for Roster Management.
Steps
To create a shift model, do the following:
Go to Admin Panel > Roster Management > Shift Management.
At the top-right, click Create Shift Model.
Enter the following details:
Shift Model Name: Enter a name for the shift model. The shift name appears in the list of shift models while creating rosters. For example, L1 Analyst Shift.
Shifts: Click Add Shift and enter the following details of a shift. You can add multiple shifts in a shift model.
Repeats On: Select the days in a week on which the shift is applicable.
Start At: Enter a time in the 24-hour time format at which the shift starts. For example, 16:00 hrs.
Note
The start time of a shift is as per your system timezone and may vary for other users from a different timezone.
Duration: Enter the duration of the shift. For example, 08 hrs and 30 mins. Based on the specified start time and duration, CFTR displays the time when the shift ends. An end time with +1 day indicates that the shift ends the next day.
Note
The maximum duration of a shift can be 23 hours and 59 minutes.
Click Save.
Manage Shift Models
Under Shift Management, you can view and manage the shift models. You can perform the following activities to manage the shift models:
Edit or delete a shift model.
Note
You cannot delete a shift model that is being used by a roster. Remove a shift model from all rosters to delete the shift model.
Search for a shift model.
Filter shift models based on the created and last updated dates.
Sort shift models based on the name and the created and last updated dates.