Create Tenants
Respond enables you to create tenants for both Respond and Orchestrate. You can configure the tenant admin details and manage the allocations of components, such as the number of incidents, and users for your tenants.
Note
If you want to create a tenant for Orchestrate only, we recommend you use Orchestrate.
Before you Start
Ensure that you have Create/Update permission for Tenant Management.
Ensure that the Cyware Orchestrate integration is configured and enabled.
Steps
To create tenants for Respond and Orchestrate, follow these steps:
Go to Admin Panel > Tenant Management.
Click Create Tenant and enter the following details:
Tenant Admin Email: Enter the email address of the tenant admin to whom you want to send the invite. For example, johndoe@inc.com.
Tenant: Enter the name of the tenant. For example, Inc. You can enter up to 30 characters.
Subdomain: Enter the subdomain of the tenant. For example, inc. The subdomain is added to the URL of the application with the domain name. For example, /inc.domain.cftr.com/cftr/.
Note
By default, tenant and subdomain names are auto-filled based on the email address entered in the Tenant Admin Email field.
In Product & Allocations, select the products for which you want to create tenants and allocate the number of components. By default, Respond is enabled.
For Respond, you can allocate the following components to a tenant:
Incidents: Enter the number of incidents the tenant can create daily. For example, 100.
Standard Users: Enter the number of standard users the tenant can add to Respond. Standard users include users with Create/Update permissions. For example, 15.
Read-only Users: Enter the number of read-only users the tenant can add. Read-only users have view permissions only and won't be able to modify any details. For example, 10.
For Orchestrate, you can allocate the following component to a tenant:
Standard Users: Enter the number of standard users the tenant can add in Orchestrate. Standard users include users with Create/Update permissions.
Click Create.
Note
If you create a tenant for Orchestrate in Respond , Cyware Orchestrate integration is automatically enabled in Respond.
The tenant creation is initialized, and after the tenant is created, an invite is sent to the configured tenant admin. The tenant admin can sign in to the application using the invite and make the necessary configurations to get started.
After the tenant is created, you can view the details, such as the email address of the Tenant Admin, Respond Status, Incidents per Day, and more. For more information, see View Tenant Details. If the tenant creation fails for Respond or Orchestrate, click Retry to try creating a tenant again.
You can track the usage details of your tenants in Admin > License Management. For more information, see Manage MSSP (Tenant) License.
View Tenant Details
After you create tenants for Respond and Orchestrate, expand the dropdown of a tenant to view the following details:
URL: View the URL of the tenant instance. For example, https://inc.domain.cftr.com/cftr/.
Invitation Status: View the status of the tenant. If the admin tenant has not accepted the invite, you can resend the invitation by clicking Resend.
Created by: View the user who created the tenant.
Created on: View the creation date and time of the tenant.
Modified on: View the last modified date and time tenant details.
Modified by: View the user who last modified the tenant details.
Supported Activities for Tenant Management
You can perform the following activities to manage tenants:
Edit Tenant Details: To edit tenant details, click More Actions, and select Edit. You can only update the number of component allocations of the tenant.
Deactivate Tenant: To deactivate a tenant, click More and select Deactivate. Select the products for which you want to deactivate tenants. Enter the tenant name in the text box for confirmation, and click Deactivate. This action cannot be undone, and all the data associated with the tenants will no longer be available.
Search tenants and sort tenants based on column names such as Tenant, Respond Status, Incidents per Day, and select the order. Click Apply and you can view the results based on the selected options.