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Cyware Fusion and Threat Response

Create Knowledge Base Article

You can create a knowledge base record for a troubleshooting article or documentation. To create a knowledge base record:

  1. Go to Menu > Knowledge Base. Knowledge Base page appears.

  2. Click the Add Knowledge Base button. New Knowledge Base tab appears.

  3. Add the details of the knowledge base record. The fields marked with asterisk (*) are mandatory fields.

    Option

    Description

    Title*

    Enter a title for the knowledge base record. The knowledge base title can be viewed on the Knowledge Base records listing page with the unique knowledge base ID (for example, #KNB123).

    Description

    Enter description of the knowledge base record.

    Type*

    Select the type of the knowledge base record. Some of the knowledge base types are:

    • Framework

    • Guideline

    • Playbook

    • Policy

    • Report

    • SOP

    Business Units*

    Select the business units who can access the knowledge base record. Only CFTR users from the selected business units can access the knowledge base record.

    Cannot find a Business Unit?

    You can only view the business units to which you have access. Contact your CFTR admin to avail permissions for a business unit.

    Locations*

    Select the locations for the knowledge base record. Only CFTR users from the selected locations can access the knowledge base record.

    Cannot find a Location?

    You can only view the locations to which you have access. Contact your CFTR admin to avail permissions for a location.

  4. Click Create.

The knowledge base record is created and available on the knowledge base records listing page.