ManageEngine Service Desk
App Vendor: ManageEngine Service Desk
App Category: IT Services
Connector Version: 1.0.1
API Version: V3
About App
The Servicedesk plus app allows security teams to integrate with the Servicedesk plus enterprise application. It provides visibility and central control in dealing with various IT issues to ensure that businesses suffer no downtime.
The ManageEngine Service Desk app is configured with the Orchestrate application to perform the following actions:
Action Name | Description |
|---|---|
Add request data | This action adds the data to a ticket. |
Delete request | This action deletes the request ticket. |
Get all request | This action retrieves all the request data. |
Get request ticket | This action retrieves specific request data. |
Update request data | This action updates the request ticket. |
Configuration Parameters
The following configuration parameters are required for the ManageEngine Service Desk app to communicate with the ManageEngine Service Desk enterprise application. The parameters can be configured by creating instances in the app.
Parameter | Description | Field Type | Required/Optional | Comments |
|---|---|---|---|---|
Email ID | Enter the email ID. | Text | Required | |
Password | Enter the password. | Password | Required | |
Base URL | Enter the base URL as "https://<host<.<tld>". | Text | Required |
Action: Add request data
This action adds the data to a ticket.
Action Input Parameters
Parameter | Description | Field Type | Required/Optional | Comments |
|---|---|---|---|---|
ID | Enter the request ID. | Text | Required | You can retrieve the ID using the Get All Request action. |
Subject | Enter the subject. | Text | Required | |
Optional data | Enter the optional data. | Text | Optional |
Action: Delete request
This action deletes the request ticket.
Action Input Parameters
Parameter | Description | Field Type | Required/Optional | Comments |
|---|---|---|---|---|
Request ID | Enter the request ID. | Text | Required | You can retrieve the ID using the Get All Request action. |
Action: Get All Request
This action retrieves all the request data.
Action Input Parameters
This action does not require any input parameter.
Action: Get Request Ticket
This action retrieves specific request data.
Action Input Parameters
Parameter | Description | Field Type | Required/Optional | Comments |
|---|---|---|---|---|
Request ID | Enter the request ID. | Text | Required | You can retrieve the ID using the Get All Request action. |
Action: Update request data
This action updates the request ticket.
Action Input Parameters
Parameter | Description | Field Type | Required/Optional | Comments |
|---|---|---|---|---|
Request ID | Enter the request ID. | Text | Required | You can retrieve the ID using the Get All Request action. |
Update request data | Enter the request data to be updated. | Text | Required |