Ivanti Landesk
App Vendor: Ivanti
App Category: IT Services
Connector Version: 1.0.0
API Version: 1.0.0
About App
The Ivanti Landesk app allows us to connect with the Ivanti Landesk ITSM to perform various ITSM requests.
The Ivanti Landesk app is configured with the Orchestrate application to perform the following actions:
Action Name | Description |
|---|---|
Request Password Reset | This action raises a password reset ticket in Landesk. |
Grant Internet Access | This action raises an internet access ticket in Landesk. |
Create Ticket | This action creates a ticket in Landesk. |
Configuration Parameters
The following configuration parameters are required for the Ivanti Landesk app to communicate with the Ivanti Landesk enterprise application. The parameters can be configured by creating instances in the app.
Parameter | Description | Field Type | Required/Optional | Comments |
|---|---|---|---|---|
Base URL | Enter the host URL where Ivanti Landesk is running on. Example: "www.samplelandesk.com" | Text | Required |
Action: Request Password Reset
This action raises a password reset ticket in Landesk.
Action Input Parameters
Parameter | Description | Field Type | Required/Optional | Comments |
|---|---|---|---|---|
Priority | Enter the priority value. | Text | Required | |
User | Enter the user who is making this request. | Text | Required | |
Category | Enter the category to add this into. | Text | Required | |
Event source | Enter the origin from where the event is created. | Text | Optional | |
Event type | Enter the type of event to perform. | Text | Optional | |
Event title | Enter an event title for the request form. | Text | Optional | |
Description | Enter a description. | Text | Optional | |
User Parameters | Enter all the additional parameters as key-value pairs. Example: {'px':'value'} | Key Value | Optional |
Action: Grant Internet Access
This action raises an internet access ticket in Landesk.
Action Input Parameters
Parameter | Description | Field Type | Required/Optional | Comments |
|---|---|---|---|---|
Priority | Enter the priority value. | Text | Required | |
User Email | Enter the email of the user who is making this request. | Text | Required | |
Category | Enter the category to add this into. | Text | Required | |
Event Source | Enter the origin from where the event is created. | Text | Optional | |
Event Type | Enter the type of event to perform. | Text | Optional | |
Event Title | Enter the title of the request form. | Text | Optional | |
Description | Enter the description to be provided. | Text | Optional | |
User Parameters | Enter all the additional parameters as key-value pairs. Example: {'px':'value'} | Key Value | Optional |
Action: Create Ticket
This action raises a ticket in Landesk.
Action Input Parameters
Parameter | Description | Field Type | Required/Optional | Comments |
|---|---|---|---|---|
Priority | Enter the priority value. | Text | Required | |
User | Enter the user who is making this request. | Text | Required | |
Category | Enter the category to add this into. | Text | Required | |
Event Source | Enter the origin from where the event is created. | Text | Optional | |
Event Type | Enter the type of event to perform. | Text | Required | |
Event Title | Enter the title of the request form. | Text | Required | |
Description | Enter the description to be provided. | Text | Required | |
User Parameters | Enter all the additional parameters as key-value pairs. Example: {'px':'value'} | Key Value | Required |