Jira Service Desk Management
App Vendor: Atlassian
App Category: IT Services
Connector Version: 1.0.0
API Version: 4.15.0
About App
Jira Service Desk Management application is a service management system that enables teams to collaborate at high-velocity thereby making it faster to respond to business changes and deliver an effective customer and employee service experience. The Jira Service Desk Management app enables security teams to integrate with the Jira Service Desk Management enterprise application to retrieve and check email addresses.
The Jira Service Desk Management app is configured with the Orchestrate application to perform the following actions:
Action Name | Description |
|---|---|
Get Customer Email Addresses | This action retrieves a list of all customer email addresses on service desk. |
Check if Email Address in Customer Email | This action checks if an email address is part of a customer email address list. |
Configuration Parameters
The following configuration parameters are required for the Jira Service Desk Management app to communicate with the Jira Service Desk Management enterprise application. The parameters can be configured by creating instances in the app.
Parameter | Description | Field Type | Required/Optional | Comments |
|---|---|---|---|---|
Base URL | Enter the base URL. Example: "https://host.atlassian.net" | Text | Required | |
Email ID | Enter the email ID of the API user. Example: "sample@email.com" | Text | Required | |
API Token | Enter the API token. Example: "sample token" | Password | Required |
Action: Get Customer Email Addresses
This action retrieves a list of all customer email addresses on service desk.
Action Input Parameters
Parameter | Description | Field Type | Required/Optional | Comments |
|---|---|---|---|---|
Service Desk ID | Enter the ID of the service desk from where the customer list is to be retrieved. Example: "sample id" | Text | Optional | You can also enter a project ID. Default value: "1" |
Example Request
[
{
"service_desk_id": "sample id"
}
]Action: Check if Email Address in Customer Email
This action checks if an email address is part of a customer email address list.
Action Input Parameters
Parameter | Description | Field Type | Required/Optional | Comments |
|---|---|---|---|---|
Email Address | Enter the email address to be checked. Example: "sampleuser@example.com" | Text | Required | |
Service Desk ID | Enter the ID of the service desk from where the email address is to be checked. Example: "sample id" | Text | Optional | You can also enter a project ID. Default value: "1" |
Example Request
[
{
"email_address": "sampleuser@example.com",
"service_desk_id": "sample id"
}
]