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Troubleshoot Integration

Use this section to resolve common issues you may encounter while running actions or playbooks.

Case 1: PythonProcess Has Timed Out

This issue occurs when an action script exceeds its execution time.

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Solution

To fix this issue, you can follow any one of the following solutions:

  • Increase the script timeout using the following information:

    • Go to Response > IDE in the sidebar.

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    • Search for the action script and select it.

    • In the Details tab, update the Timeout configuration value to your desired limit.

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    • Click Save.

  • Optimize API query parameters by reducing the time frame to retrieve only relevant subsets of data instead of all results.

After completing these steps, re-run the action to verify that it executes successfully.

Case 2: Unknown Error Running Action

The action fails with a system error, such as no healthy upstream.

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Solution

This error usually indicates that the SecOps backend servers are temporarily unavailable. To resolve it, you need to verify system availability and coordinate with your administrator.