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Create Knowledge Base Article

You can create a knowledge base article for a troubleshooting article or documentation.

To create a knowledge base article, follow these steps:

  1. Go to Menu > Knowledge Base. Knowledge Base page appears.

  2. Click the Add Knowledge Base button. New Knowledge Base tab appears.

  3. Add the details of the knowledge base record. The fields marked with asterisk (*) are mandatory fields.

    Option

    Description

    Title*

    Enter a title for the knowledge base record. The knowledge base title can be viewed on the Knowledge Base records listing page with the unique knowledge base ID (for example, #KNB123).

    Description

    Enter a description for the knowledge base article.

    Note

    Starting from Respond v3.4.8 (EA), you can add images and tables to the knowledge base article using the rich text editor.

    Type*

    Select the type of the knowledge base record. Some of the knowledge base types are:

    • Framework

    • Guideline

    • Playbook

    • Policy

    • Report

    • SOP

    Business Units*

    Select the business units who can access the knowledge base record. Only CFTR users from the selected business units can access the knowledge base record.

    Cannot find a Business Unit?

    You can only view the business units to which you have access. Contact your admin to avail permissions for a business unit.

    Locations*

    Select the locations for the knowledge base record. Only CFTR users from the selected locations can access the knowledge base record.

    Cannot find a Location?

    You can only view the locations to which you have access. Contact your admin to avail permissions for a location.

  4. Click Create.

The knowledge base article is created and available on the knowledge base listing page.